711casino Privacy Policy

1. Introduction

711casino ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the 711casino platform at 711casino.one. This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of our online gaming services.

This policy is drafted in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We take our obligations under Philippine data protection law seriously, and we are committed to handling your personal data with transparency, fairness, and integrity.

By accessing or using the 711casino platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 711casino acts as the personal information controller in respect of the personal data collected through the 711casino platform. This means we determine the purposes and means by which your personal data is processed.

If you have any questions about how your personal data is handled, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this policy.

3. Data We Collect

711casino collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID).
• Contact Data: Email address, mobile phone number, and residential address (including city — whether you're in Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines).
• Financial Data: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, or other approved banks), transaction history, and deposit and withdrawal records.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, and other technical identifiers collected automatically when you access the platform.
• Usage Data: Information about how you use the 711casino platform, including games played, bets placed, session duration, pages visited, and features accessed.
• Communications Data: Records of your communications with 711casino customer support, including live chat transcripts, emails, and any feedback or complaints submitted.
• Responsible Gaming Data: Information related to any deposit limits, loss limits, session limits, or self-exclusion requests you have set on your account.

4. How We Collect Your Data

711casino collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically through cookies, server logs, and similar tracking technologies when you access and navigate the platform.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment data from payment processors such as GCash and PayMaya.

5. How We Use Your Data

711casino uses your personal data for the following purposes:

• To register and maintain your player account on the 711casino platform.
• To verify your identity and age (you must be 21 years or older) in compliance with PAGCOR requirements and Philippine law.
• To process deposits and withdrawals through your chosen payment method.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve disputes or complaints.
• To send you important account-related communications, including security alerts and transaction confirmations.
• To send you promotional communications and offers, where you have consented to receive them.
• To monitor your gaming activity for responsible gaming purposes and to apply any limits or restrictions you have requested.
• To improve the 711casino platform, personalize your experience, and develop new features and services.
• To comply with our legal and regulatory obligations, including record-keeping requirements imposed by PAGCOR and other authorities.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 711casino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and provide gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing conditions, anti-money laundering laws, and tax reporting obligations.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and improving our services, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw this consent at any time.

7. Sharing Your Data

711casino does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your financial transactions.
• Game providers: Licensed third-party game studios and live casino operators whose games are available on the 711casino platform.
• Fraud prevention and security partners: Service providers who assist us in detecting and preventing fraud, money laundering, and other security threats.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other government bodies, where we are legally required to disclose information.
• Professional advisers: Lawyers, auditors, and other professional advisers, subject to strict confidentiality obligations.

8. Data Retention

711casino retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, 711casino retains player account data for a minimum of five (5) years following the closure of an account, in accordance with anti-money laundering record-keeping requirements under Philippine law. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Where personal data is no longer required, 711casino will securely delete or anonymize it in accordance with our data retention schedule.

9. Cookies & Tracking Technologies

711casino uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the platform to function. These cannot be disabled as they are required for core features such as account login and session management.
• Performance cookies: Used to collect anonymous information about how players use the platform, helping us identify areas for improvement.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options.
• Marketing cookies: Used to deliver relevant promotional content. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 711casino platform.

10. Data Security

711casino implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for internal systems and player accounts.
• Comprehensive audit logging of all access to personal data.

While 711casino takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 711casino will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

11. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 711casino:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all valid requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

12. Children and Minors

The 711casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account and delete the associated data.

If you believe that a minor has registered on the 711casino platform, please contact our support team immediately so that we can take appropriate action.

13. International Data Transfers

In some cases, your personal data may be transferred to and processed by third-party service providers located outside the Philippines — for example, game providers or technology partners based in other countries. Where such transfers occur, 711casino ensures that appropriate safeguards are in place to protect your data, in accordance with the requirements of the Philippine Data Privacy Act of 2012 and the guidelines of the National Privacy Commission.

14. Changes to This Privacy Policy

711casino reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your data.

Your continued use of the 711casino platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 711casino Data Protection Officer:

Email: [email protected]

Subject Line: Data Privacy Request — [Your Registered Email]

Response Time: We aim to respond to all data privacy inquiries within 5 business days, and to complete all formal data subject requests within 30 days.

Support Hours: 24/7, including Philippine public holidays. Our support team is available in English and Filipino.